FAQs
What are the delivery charges?
Mainland UK (excluding the Highlands and Islands): free delivery for orders over £50. Orders under £50 will incur either a £3.50 or £5.90 delivery charge depending on size/weight.
Highlands and Islands, Channel Islands and continental Europe: delivery will be £20-£40 depending on the country or postcode. You will be able to see the delivery for your order at the checkout stage.
As far as possible the delivery we charge reflects our actual delivery costs. If you have a query about your delivery cost please contact us and we will check it for you.
When will my order be delivered?
Orders are usually despatched within two working days. Deliveries normally take 1-4 working days from despatch within Mainland UK and 5 days for Europe. The carrier is usually Parcelforce or Royal Mail for UK orders. For European orders it is usually DPD, UPS or TNT. If you have advice for delivery drivers there's the option to add this as the checkout stage.
Can I order by phone?
We regret that we cannot take card payments over the phone. You are welcome to order by email (or on the phone but we cannot always reply to phone messages as quickly as emails). We will then send you a Paypal invoice for digital payment.
I have paid by card through the website but have received an error message
This sometimes happens if Paypal doesn't return to the website properly. If the payment has been made don't worry, we will have received your order despite the error message, but if you have any concerns please email us on [email protected] and we will try to sort it out for you.
What if the item I have ordered is out of stock?
If items are out of stock this is usually shown on the website. If an item is found to be out if stock after an order has been placed we will contact you as soon as possible using the email or phone number you have given on your order to advise you of its expected delivery date or to offer a refund.
Can I return unwanted items?
You are welcome to return any unused items in saleable condition and in original packaging to us for a full refund. Simply send the items back to us at RHG Trading Ltd c/o Lok'n'Store, Matford Park Road, Matford Business Park, Exeter EX2 8FD As soon as we receive it back we'll cancel the order and refund your card. You will receive an automated email confirming the order cancellation and another one confirming the refund.
What if there's an error with my order?
If there are any problems with what you receive, please contact us and we will do our best to put it right as quickly as possible.
FAQ About Doggie Dooley systems
How does the Doggie Dooley system work?
All Doogie Dooleys require in-ground installation. The Doggie Dooley Model 3000 works like a miniature septic tank, using natural bacteria and enzyme cultures to reduce dog waste to a harmless liquid. Simply scoop your dog’s waste into the bucket in the ground and add water regularly and digester powder weekly. The odour-free liquid simply drains away into the ground. Models 3500, 3800 and 3800X use a leachbed system, still using the digester powder to break down dog waste into a harmless liquid which simply drains away through the open bottom of the unit.
What is the digester powder made of?
The digester powder is non-toxic, harmless mixture of natural bacteria and enzyme cultures designed especially for pet waste.
Is any assembly required?
Models 3000 and 3800X come fully assembled. Models 3500 and 3800 require some simple assembly.
How is the Doggy Dooley installed in the ground?
For septic tank style systems (Model 3000) you will need to dig a round hole deeper than the unit itself to allow space underneath for the liquid to drain away. For leachbed systems (Models 3500 and 3800) the hole needs to be square and less deep, and some infill is needed around the side after the unit is in the ground. Model 3800X requires an additional round hole underneath the square hole for the unit. Full installation details are included with the product.
Does the Dooley work in all soil types?
The Doggie Dooley works well in all soil types except hard, non-draining clay.
Which model will I need?
Model 3000 is a septic tank (bucket style) system. It has a closed base. The water and waste break down in the bucket and flow down into the gound through overflow tubes when the level comes about half way up the unit. Model 3000 is suitable for two large or up to four small dogs. This model come fully assembled and is the most efficient but they require deeper holes for installation than the leachbed models.
Models 3500, 3800 and 3800X are leachbed systems (open base) which are suitable for up to 2 and up to 4 dogs respectively. These have open bases. The waste and water drain away through the open base of the unit and water does not remain in the unit. Some assembly is required. To install these models the hole in the ground needs to be wider but less deep, with some infilling after installation due to the pyramid shape of the unit. These are the most popular models due to the easier installation.