Privacy policy
This Privacy policy
explains the types of personal data we collect and how we use it. It also
explains how we store and handle that data and your rights to access and amend
it.
The information we collect from you
We collect information from
you when you
·
register on our website
·
place an order
·
subscribe to our
newsletter
·
contact us by any
means with a query or complaint
The information may include
name, address, email address, delivery address and telephone number.
You may visit our website
anonymously if you wish.
We do not collect or store card
details from card payments processed via our website or virtual terminal as
these are handled by a secure payment gateway.
What we use your information for
The information we collect
from you may be used in one of the following ways:
·
To process orders
·
To keep you
updated about the progress of your order or to clarify an aspect of your order
·
To personalize
your browsing experience
·
To improve our
website
· To administer a competition, promotion, survey or other site feature
- To provide you with information such as news regarding the website, new products and special offers or promotions that may be of interest to you. Note: You can unsubscribe from marketing emails at any time by clicking the link at the bottom of the email.
Your information, whether public or private, will not
be sold, exchanged, transferred, or given to any other company for any reason
whatsoever, without your consent, other than for the express purpose of
delivering the product(s) purchased.
Cookies
Cookies are small files
that a site or its service provider transfers to your computer’s hard drive
through your web browser (if you allow) that enables the sites or service
providers systems to recognize your browser and capture and remember certain
information.
We use cookies to help us
remember and process the items in your shopping cart, understand and save your
preferences for future visits and keep track of advertisements.
You can, at any time, delete any
cookies that are already on your device using your device’s settings.
The cookies we use:
Google Analytics _utma_utmb
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YesYes
No
Yes
These cookies are used to collect
information about how visitors use our site. We use the information to compile
reports and to help us improve the site. The cookies collect information in an
anonymous form, including the number of visitors to the site, where visitors
have come to the site from and the pages they visited. Click here for an
overview of privacy at Google https://policies.google.com/privacy?hl=en-GB
Session ID PHPSESSID No Is the unique
identifier for the user’s session, so the content management system knows who
they are, what the last page they visited was, etc
RHG Trading cookies are
only used to identify the customer, not to identify any specific customer
traits. These cookies do not store any sensitive data.
We do not automatically log personal data
nor do we link information automatically logged by other means with personal
data about specific individuals. We do automatically log user’s IP address and
session information such as the duration of the visit and the type of browser
used. This is recognised by the web server and is only used for system
administration and to provide statistics which the business uses to evaluate
use of the site.
To find out more about cookies, visit www.allaboutcookies.org
To opt out of being tracked
by Google Analytics across all websites visit
http://tools.google.com/dlpage/gaoptout.
Third party links
We have links on our
website to third parties and vice versa. These third party sites, including social
media sites, have separate and independent privacy policies. We have no
responsibility or liability for the content, activities or data security
practices of these linked sites. Nonetheless, we seek to protect the integrity
of our site and welcome any feedback about these sites.
Protecting your information
We treat your data with the
utmost care and take all appropriate steps to protect it. We have a variety of
security measures to maintain the safety of your personal information.
·
All electronic
data is password protected. Paper records are stored securely.
·
Access to all transactional
areas of our website is secured using https technology
·
Payment card
information is transmitted via SSL technology and then encrypted into our payment
gateway provider’s database only to be accessible by those authorized with
special access rights to such systems and they are required to keep the
information confidential.
·
All our employees
and data processors who have access to
and are associated with the processing of personal data are obliged to respect
the confidentiality of our customers’ and visitors’ personal data.
·
We regularly
review the security of the data we hold.
How long we keep your data
We will
retain your personal information only for the period necessary to fulfil the
purposes outlined in this Privacy Policy. Retention periods are different for
different types of information, depending on our legal obligations and whether there is
a commercial need, such as answering customer account queries. After a
retention period has elapsed, the data is deleted.
Sharing
your personal data
We do not disclose your personal
data to third parties, state institutions and authorities (with the exception
of delivery companies as required for delivery purposes only) unless required
by law.
Your
rights over your personal data
You have the right to
request:
·
Access to the
personal data we hold about you, free of charge in most cases.
·
The correction of
your personal data when incorrect, out of date or incomplete.
·
That we stop using
your personal data for direct marketing (either through specific channels, or
all channels).
·
That we stop any
consent-based processing of your personal data after you withdraw that consent.
·
Review by a director
of any decision made based solely on automatic processing of your data.
Contact
Please do not hesitate to contact us if
you:
·
have any questions, comments or
concerns about this Privacy Policy.
·
would like to amend or delete any of
the information we hold about you
·
would like to opt out of future
correspondence from us
·
would like to find out what
information we have about you or would like a copy of this
·
if you think that any personal
Information we hold about you is inaccurate, incomplete, out-of-date or
irrelevant
·
wish to report any breaches of the
Privacy Policy. We will investigate any complaint, and notify you of our
decision in relation to the complaint, as soon as practicable after it is
received.
To opt out of marketing emails you can click the unsubscribe button at the bottom of the email. (Please note that if you opt out of marketing emails you will still receive emails relating to orders that you place with us). Alternatively, and for all other queries and requests, you can contact us at RHG Trading Ltd (t/a Kedron Pet and Garden), School Gardens, South Brent TQ10 9PJ or email: [email protected] . To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. We will make the changes or provide the information you request promptly, unless we are required for legal reasons to retain your data. If we are unable to action your request we will explain to you the reasons for our refusal.
If we are unable to satisfactorily resolve
your concerns about our handling of your Personal Information, you can contact
the Information Commissioner's Office (ICO) either through their website: https://ico.org.uk/ or
through the ICO telephone helpline: 0303 123 1113.
Children’s
Personal Information
If you are under the age of 18, you should review
the terms of this Privacy Policy with your parent or guardian to make sure you
both understand them. Although we are not responsible for determining the age
of our users, we may carry out verification checks. If we learn that we have
collected information from an individual under the age of 18 without parental consent,
then we will delete that information as soon as possible. If you believe that
we have mistakenly or unintentionally collected personal information of a minor
through our channels without appropriate consent, please contact us.
Your Consent
By using our site, you
consent to our privacy policy.
Changes to our Privacy Policy
Any changes we may make to
our privacy policy in the future will be posted on this page. Please check this
policy periodically. Your continued use of the site following these changes
means that you are deemed to accept the revised Privacy Policy.
This policy was last
modified on 24.10.2020
RHG Trading Ltd (t/a Kedron Pet and Garden), School Gardens, South Brent TQ10 9PJ
Email: [email protected]